Leviton offers a full portfolio of electrical devices including smart switches and dimmers, outlets, fiber and copper cabling systems, lighting products and more. To expand its growth and continue to pursue opportunities in new markets, Leviton initiated a review of its internal business operations for modernization opportunities. This facilitated the replacement of its legacy ERP with Oracle E-Business Suite (EBS); however, its digital transformation efforts were just beginning. Most recently, Leviton determined a need to update its order management process as well — with Esker’s solution proving to be a good fit.
Aside from receiving the majority of their customer purchase orders via EDI and online, Leviton can still receive up to 10,000 faxed or emailed orders each month from customers, which often require several manual touch points to process. With Esker, the company can now look forward to transforming the repetitive function of order processing through one centralized and AI-powered cloud platform.
In addition to improved speed, accuracy, and visibility throughout the process, Leviton can expect more strategic benefits, specifically freeing up customer service representatives for more significant work and delivering customers a better overall experience.