Most of the world knows the Earth revolves around the sun. SAP, however, seems to believe the world revolves around it.
Category - Customer Relationship Management
If there’s one thing that will prompt someone to choose you over your competitor, it’s the quality of your customer service.
This article will aim to explore the concept of a minimum viable product and its importance and benefits.
Some big changes lie ahead in consumer experience, and it is largely due to digital transformation.
AI is essential to understanding customers’ behaviors today and can even replace more traditional methods like customer surveys and focus groups.
In 2018, SAP bought XM platform Qualtrics, enhancing its cloud portfolio and becoming a vocal proponent of experience management in the process. But what’s...