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Gartner research shows how customer service and support can improve self-service containment and reduce high-effort customer experiences.
Category - Customer Relationship Management
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AI is essential to understanding customers’ behaviors today and can even replace more traditional methods like customer surveys and focus groups.
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Through a new multi-year agreement, Humana will capitalize on infrastructure and capabilities offered by Salesforce Health Cloud to create an integrated health...
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Salesforce released the sixth edition of its State of Marketing Report which revealed that, as technology drives customer expectations, marketers in the UK...
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The Thai financial services provider TMB bolsters its CX capabilities to create better customer experience with Qualtrics CustomerXM.
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The collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer...
EDITOR-IN-CHIEF Blog
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OPEN SOURCE Blog
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LICENSE AND PRICE Blog
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NETWEAVER AND SOLMAN Blog
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SOH AND S/4 Blog
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