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Some big changes lie ahead in consumer experience, and it is largely due to digital transformation.
Category - Customer Relationship Management
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C3.ai, Microsoft, and Adobe announced the launch of C3 AI CRM powered by Microsoft Dynamics 365. The AI-first customer relationship management solution is...
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Dairy Farm Group will accelerate its digital transformation by leveraging MuleSoft, Salesforce, and Tableau to connect customer experiences across 2,000...
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Gartner research shows how customer service and support can improve self-service containment and reduce high-effort customer experiences.
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AI is essential to understanding customers’ behaviors today and can even replace more traditional methods like customer surveys and focus groups.
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Through a new multi-year agreement, Humana will capitalize on infrastructure and capabilities offered by Salesforce Health Cloud to create an integrated health...
