Enterprises are shifting their technology spending to involve all relevant parts of the organization in providing superior customer experience, say experts with Information Services Group (ISG).
Category - Customer Relationship Management
Sixty-four percent of consumers have identified trying to keep their work-self and personal-self separate, according to Gartner.
U.S. enterprises are adopting new technologies and operating models for their contact centers in the wake of changes brought on by the COVID-19 pandemic...
If there’s one thing that will prompt someone to choose you over your competitor, it’s the quality of your customer service.
This article will aim to explore the concept of a minimum viable product and its importance and benefits.
Equip Global is pleased to digitally bring back their highly acclaimed Contact Centres Asia Summit 2022 in its 9th edition from January 24 to January 27.