Category - Customer Relationship Management

asda grocery salesforce [shutterstock: 1402322831, Oleksandra Naumenko]

Customer Relationship Management • Press Release

Asda Redefines The Consumer Grocery Experience

2022-08-31

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Salesforce announced that UK big four supermarket Asda is embarking on a retail technology transformation project.

zendesk conversational crm [shutterstock: 1803078730, Prostock-studio]

Customer Relationship Management • Press Release

Zendesk Unveils Conversational CRM

2022-08-01

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Zendesk unveiled new solutions that put conversations at the center of customer relationship management. It also announced a new employee experience offering...

adobe the home depot omnichannel [shutterstock: 1738337675, CineCam]

Customer Relationship Management • Press Release

Adobe Drives Omnichannel Services For The Home Depot

2022-07-06

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Adobe announced it has expanded its partnership with The Home Depot to enhance the customer experience.

tech spend customer experience [shutterstock: 1745923076, Black Salmon]

Customer Relationship Management • Press Release

Tech Spend Shifting To Customer Experience

2022-04-13

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Enterprises are shifting their technology spending to involve all relevant parts of the organization in providing superior customer experience, say experts...

gartner marketing survey pandemic [shutterstock: 184634240, Rawpixel.com]

Customer Relationship Management • Press Release

Consumers Try To Keep Work And Personal Lives Separate

2022-02-19

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Sixty-four percent of consumers have identified trying to keep their work-self and personal-self separate, according to Gartner.

contact center isg us [shutterstock: 1141150766, Atstock Productions]

Customer Relationship Management • Press Release

U.S. Companies Embrace New Contact Center Technologies

2021-12-19

U.S. enterprises are adopting new technologies and operating models for their contact centers in the wake of changes brought on by the COVID-19 pandemic...