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Build-A-Bear expects to leverage real-time data and analytics from Salesforce Customer 360 to deliver personalized, cross-channel guest experiences and drive its growth.
Category - Customer Relationship Management
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Dynamic integration with Salesforce, including a new app on AppExchange, makes it easy for customers to add UiPath Connector to their Salesforce experiences.
Accenture has entered into an agreement to acquire Maihiro, a provider of customer experience and customer relationship management consulting, optimization and...
What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
EDITOR-IN-CHIEF Blog
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OPEN SOURCE Blog
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LICENSE AND PRICE Blog
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NETWEAVER AND SOLMAN Blog
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SOH AND S/4 Blog
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