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What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre.
Category - Customer Relationship Management
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More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
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The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
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Despite maturing as a core discipline, significant challenges remain for marketing innovation execution and effectiveness, according to Gartner.
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Microsoft and Salesforce announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team...
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Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions...
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