Category - Customer Relationship Management

Customer Relationship Management • Press Release

UiPath Announces UiPath Connector On Salesforce AppExchange

2020-04-10

Dynamic integration with Salesforce, including a new app on AppExchange, makes it easy for customers to add UiPath Connector to their Salesforce experiences.

Customer Relationship Management • Press Release

Accenture To Acquire Maihiro, Boosting Customer Experience Capabilities

2020-02-07

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Accenture has entered into an agreement to acquire Maihiro, a provider of customer experience and customer relationship management consulting, optimization and...

Blog • Customer Relationship Management

Is The Virtual Contact Centre The Future?

2020-01-08

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What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...

Blog • Customer Relationship Management

The Gamification Of Call Centres

2020-01-08

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More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.

Blog • Customer Relationship Management

Top Tech Trends In Call Centres

2020-01-08

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The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...

Customer Relationship Management • Press Release

Gartner Reveals The Top Three Barriers To Innovation In Marketing

2019-12-31

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Despite maturing as a core discipline, significant challenges remain for marketing innovation execution and effectiveness, according to Gartner.

Category - Customer Relationship Management

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