Category - Customer Relationship Management

Is The Virtual Contact Centre The Future?

2020-01-08

What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...

Blog • Customer Relationship Management

The Gamification Of Call Centres

2020-01-08

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More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.

Blog • Customer Relationship Management

Top Tech Trends In Call Centres

2020-01-08

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The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...

Customer Relationship Management • Press Release

Gartner Reveals The Top Three Barriers To Innovation In Marketing

2019-12-31

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Despite maturing as a core discipline, significant challenges remain for marketing innovation execution and effectiveness, according to Gartner.

Customer Relationship Management • Press Release

Microsoft And Salesforce Expand Strategic Partnership

2019-12-22

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Microsoft and Salesforce announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team...

Blog • Customer Relationship Management

C/4 Hana For Customer Service And Predictive Maintenance

2019-12-05

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Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions...

Category - Customer Relationship Management

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