![Good SAP support? That ship has sailed a long time ago. [shutterstock: 717244969, Anna Om]](https://e3zine.com/wp-content/uploads/2019/01/sap-support_customer_shutterstock_717244969web-845x355.jpg)
Good SAP support? That ship has sailed a long time ago. [shutterstock: 717244969, Anna Om]
There are many surprising stories about SAP’s support network. Employees are struggling, and customers turning to SAP for help usually leave with more problems than they had coming in.
![Vodafone and IBM are joining forces to help customers deliver innovation. [shutterstock: 306860177, totojang1977]](https://e3zine.com/wp-content/uploads/2019/01/vodafone_IBM_shutterstock_306860177web-845x355.jpg)
Vodafone and IBM are joining forces to help customers deliver innovation. [shutterstock: 306860177, totojang1977]
IBM and Vodafone Business announced that they are creating a new venture designed to help companies across Europe and beyond deliver innovation faster and succeed in a digital world.
![SAP's CTOs are trapped in an endless loop of staff turnover, as Bernd Leukert's example shows. [shutterstock: 345120950, beeboys]](https://e3zine.com/wp-content/uploads/2019/02/leukert_bernd-leukert_CTO_shutterstock_345120950web-845x355.jpg)
SAP's CTOs are trapped in an endless loop of staff turnover, as Bernd Leukert's example shows. [shutterstock: 345120950, beeboys]
Those familiar with SAP’s history will feel a little queasy by now - and like they are having a déjà-vu.
![If SAP continues on its current path, it will not need a crystal ball to predict its future: chaos and irritated customers. [shutterstock: 1043420491, TeraVector]](https://e3zine.com/wp-content/uploads/2019/01/future_SAP_FKOM_shutterstock_1043420491web-845x355.jpg)
If SAP continues on its current path, it will not need a crystal ball to predict its future: chaos and irritated customers. [shutterstock: 1043420491, TeraVector]
In the fifth IT season, when numerous kick-off events thwart every attempt at rational thinking, I like to ponder about the next decade. What will ERP and CRM systems look like in ten years?
![SAPs stock price took a deep dive when it acquired Qualtrics. Will it be able to recover? [shutterstock: 68103547, Sergey Orlov]](https://e3zine.com/wp-content/uploads/2019/01/Qualtrics_stock_shutterstock_68103547web-845x355.jpg)
SAPs stock price took a deep dive when it acquired Qualtrics. Will it be able to recover? [shutterstock: 68103547, Sergey Orlov]
SAP’s stock price took a hit when it acquired Qualtrics. But apparently, shareholders have come to terms with it already - even saying that this deep dive has been accounted for.
![SAP application management plays a crucial part in digital transformation. However, it often gets overlooked. [shutterstock: 398416159, Billion Photos]](https://e3zine.com/wp-content/uploads/2019/01/sap-application-management_pac_shutterstock_398416159web-845x355.jpg)
SAP application management plays a crucial part in digital transformation. However, it often gets overlooked. [shutterstock: 398416159, Billion Photos]
The SAP portfolio is constantly changing, and with it its operation. While the management of SAP applications has so far been heavily process- and governance-driven, as the digital transformation evolves, it must now also support the modernization of the company itself and ensure the integration of mobile devices, data analytics, cloud computing, and social media.