SAP Licensees Plan to Continue to Run Their Proven ERP
Blog SOH and S/4

SAP Licensees Plan to Continue to Run Their Proven ERP

Most SAP licensees plan to continue running their proven, SAP ERP releases given its rich functionality that more than meets their business needs without the cost, disruption and risk of migrating to S/4Hana.

Conducted in April 2017, the survey also revealed that customers are embracing hybrid IT as a preferred strategy — innovating around core SAP ERP with agile, cost-effective cloud applications – with 30% of those respondents who plan to remain on their SAP platform already adopting a hybrid IT strategy to drive innovation and meet business needs now, not years down the road.

In effect, many SAP licensees are on “cruise control” with their current core, stable ERP while speeding up at the same time.

Lukewarm on S/4

Survey respondents were also unenthusiastic about migrating to S/4, with two-thirds (65%) of licensees citing they had no plans to, or were currently not committed to, migrate to the platform:

  • 57% don’t see a strong S4 business case and/or clear ROI
  • 35% cite high migration and implementation costs
  • 56% estimate an S/4 reimplementation would cost between $10 million and $100 million

For those that choose to re-implement on S/4, mapping out a strong business case and ROI is clearly advisable. So is a contingency plan for a project that could bust budgets and timelines, given the scarcity of real-world S/4 customer success stories to date.

Most licensees seem intent on a wait-and-see approach, with the option to upgrade if and when S/4 proves to add value to their business.

But while waiting, many SAP customers surveyed are dissatisfied with their SAP support. Just eight percent feel that support fees are “well worth the value” they receive. 47% say they’re paying too much or describe costs as “way out of control.”

In addition to the costs, 36% say it takes SAP support too long to resolve issues, and 33% complain about SAP’s lack of support for customizations.

The Bottom Line

SAP licensees who choose to migrate to S/4 would be advised to build out a strong business case and ROI before proceeding, and are advised to map out all potential disruptions to the business as budgets and timelines will be higher and longer than anticipated.

Many SAP licensees surveyed simply don’t see a business case for S/4 and are wary of a multimillion dollar expense and the lack of functional parity.

Given widespread reluctance to upgrade, lukewarm acceptance of S/4 and dissatisfaction with costly SAP support, more customers are turning to independent support to reduce overall maintenance spend by up to 90% while gaining full support for customizations and direct access to senior support engineers.

This frees up resources to be able to invest in more strategic initiatives, such as mobile, cloud and big data, to help their business growth and remain competitive.

Rimini Street

About the author

Hari Candadai

Hari Candadai is the Group Vice President of Product Marketing and Strategy at Rimini Street.

Add Comment

Click here to post a comment

Social Media

Sign up for e3zine´s biweekly newsbites

Please do not use administrative mail adresses like "[email protected]", "[email protected]" or similar as these may get blocked for security reasons.

We use rapidmail for dispatching our newsletter. By signing up, you agree that the data you have entered will be transmitted to rapidmail. Please take note of their terms and conditions and privacy policy. terms and conditions .

After submitting your contact details you will receive an email containing our media kit.

Please select an optionMr.Mrs.
Our Authors