With the transition to Hana and S/4 as well as various cloud models, the CCC concept must also transform. The new name: Customer Center of Expertise, CCoE. However, the direction in which the CCoE is supposed to go is still up in the air.
The idea of give and take – in other words, a classic win-win situation – has yet to establish itself in the S/4 era. A consistent cloud model for a CCoE is also missing. However, the will to continue this first-level support idea and adapt it for the digital transformation is present at SAP, user groups, partners and, of course, customers. The right approach is yet to be determined: What benefits should SAP customers receive for building an on-prem or cloud-based CCoE?
Some answers and perspectives are available in the recording of a fifty-minute livestream (in German) on the E-3 YouTube channel.
One thing is for certain: The CCoE will play an active part in digital transformation initiatives, contributing more than ever to SAP’s success with existing customers. There is an increased need for discussion in the coming months. Reviving the successful CCC forum as a meeting place for interested parties seems to be the order of the day.