According to a new Accenture report, Accenture Digital Health Technology Vision, nearly all of the 221 healthcare executives surveyed said they believe emerging technologies have accelerated the pace of innovation over the past three years.
Technology investments have progressed. However, healthcare organizations must do more to meet rising consumer expectations for how they experience care. For example, three-fourths of health executives believe their employees are currently more digitally mature than their organization, resulting in a workforce “waiting” for the organization to catch up.
The report argues that a combination of emerging technologies known as “DARQ”—distributed ledger, artificial intelligence (AI), extended reality (XR) and quantum computing—will spark a step change in becoming healthcare’s future digital foundation. More than two-thirds of executives believe DARQ will have a transformational or extensive impact on their organizations. Furthermore, 89 percent are currently experimenting with at least one DARQ technology.
Findings of the healthcare report
The Accenture Digital Health Technology Vision report is derived from Accenture’s most-recent annual technology report. It tries to predict key trends likely to disrupt business over the next three years. Among the findings from healthcare executives:
- Of the four DARQ technologies, 41 percent believe AI will have the greatest impact on their organization over the short-term.
- 38 percent of health organizations have already adopted XR, the most of any DARQ technology; thus creating new, immersive ways for clinicians and consumers to experience and engage with the world around them.
- 87 percent of healthcare executives agree that the integration of customization and real-time delivery is the next big wave of competitive advantage.
- 82 percent agree 5G will revolutionize healthcare by offering new ways to provide products and services.
“Like other aspects of their daily lives, consumers increasingly expect technology to enable health organizations to meet them when, how and where they want care,” said Kaveh Safavi, senior managing director of Accenture’s health practice. “Despite considerable effort to-date, there remains a long journey ahead to deliver the relationships modern patients demand. But one thing is clear – it is no longer a matter of if organizations meet these needs, but when. Investing in DARQ technologies will be crucial to developing new pathways into the future.”