Efficient User Management For Rema Tip Top

Complementary to the previously performed authorization redesign, carried out using the Xiting  Authorizations Management Suite (XAMS), the new XCW solution enables the automation of workflows and the implementation of standardized workflows according to SAP best practices. As a result, efficient and traceable user management was achieved, while paper-based user and role application processes are now a thing of the past.

The functionalities of XCW enabled the group-wide replacement of previous paper-based user and role application processes and the automation of workflows with very little implementation effort. The increased susceptibility to error, due to many manual interventions, was significantly minimized. Achieving granularity in role assignment was an additional objective. By doing so, the status quo of the user management in the Abap system, achieved through an already performed authorization redesign with the help of the XAMS, could be preserved.

From a technical point of view, the central provisioning in two productive systems was particularly challenging during the project implementation. In addition, the paper-based user and role application processes posed a significant administrative challenge for the customer, in terms of comprehensible management of identities and authorizations in the SAP system. As a result of their integration into the system landscape, the XCW software solution now ensures transparent processes and automatically documents these in compliance with the audit requirements.

The transparent communication with the customer in a partnership-led cooperation enabled a successful project implementation as well as a fast product integration into the daily business operation at Rema Tip Top. The setup of the self-service for password resets and the modern user experience through intuitive Fiori interfaces led to a high level of employee and customer satisfaction.