This special summit explores new innovative strategies, for example how digitalization and upskilling your workforce empowers you to provide the best customer experience and stay ahead of the pandemic environment. The summit will feature cross-industry leaders that have made digital transformation a priority and optimized their operations to navigate through these challenging times.
Speakers across telecommunications, banking, insurance and financial services, government, public sectors, healthcare sectors, consumer electronics, transport and logistics, and retail will be coming together to share their knowledge and discuss the integration and implementation of digitalization.
This event is targeted at people involved in contact centres, call centres, customer experience, customer management, customer care, and digital strategy personnel. Anticipate an international speaker line-up with experts across various cross-industry sectors as they share insights into streamlining processes and ultimately improving customer experience and retention rates.