salesforce digital skills future of work [shutterstock: 1740472202, oatawa]
[shutterstock: 1740472202, oatawa]
Human Resources Press Release

Workers Say They Are Unequipped For The Future Of Work

Salesforce published its Global Digital Skills Index, revealing a growing global digital skills crisis and an urgent need for action. The Salesforce Index is based on over 23,000 workers in 19 countries reporting their readiness to acquire key digital skills.

Nearly three-quarters of respondents (73 percent) don’t feel equipped to learn the digital skills needed by businesses now and even more (76 percent) don’t feel equipped for the future. Despite 82 percent of survey respondents planning to learn new skills in the next five years, only 28 percent are actively involved in digital skills learning and training programs now.

This gap is a concern – but it also presents an opportunity. With companies around the world rapidly transitioning to digital-first models, the demand for employees with digital skills has soared. The Salesforce Index’s overall global score for digital readiness, assessed in terms of preparedness, skill level, access, and active participation in digital upskilling, is currently only 33 out of 100. The countries represented in the survey ranged from scores of 63 to 15, highlighting that while certain countries feel more digitally ready than others, there is an urgent need for global investment to close the digital skills gap and build a more inclusive workforce.

Everyday skills such as social media and web navigation don’t necessarily translate to the core workplace digital skills needed by business to drive recovery, resilience, and growth. More than two thirds of all Gen Z respondents (64 percent) say they have advanced social media skills – supporting the stereotype of digital mastery among the younger generation – but less than a third (31 percent) believe they have the advanced digital workplace skills needed by businesses now.

However, the Salesforce Index also reveals that younger respondents have the greatest confidence and ambition to learn new skills – over one-third of Gen Z is actively learning and training for skills needed over the next five years compared to 12 percent of baby boomers. 

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