SAP Signavio Leverages Experience Data

The new offering correlates experience data from user surveys (whether customer, supplier or employee) with underlying IT systems, giving companies the ability to understand how best to optimize their end-to-end business processes for both operational excellence and customer experience. The company also announced that SAP Signavio will be a brand of SAP, reflecting SAP’s commitment to this market segment.

With business pressures intensifying as markets become more volatile and consumers become more unpredictable, managing change will be one of the toughest and most important problems businesses face today. While business process management (BPM) solutions provide a starting point for managing change and understanding interconnectivity among operational systems, they often can’t paint the full picture. By connecting experience data with operations data, our customers can now uncover the impact of process changes on end users and have the tools they need to optimize outcomes.

The journey to process analytics capabilities within SAP Signavio software recently completed beta testing with over 25 companies globally, with immediate availability to customers through the SAP Signavio Process Transformation Suite. SAP Signavio customers can join the early adopter program to get their experience data in SAP Signavio solutions for the full journey to process analytics functionality.