As a result of collaboration with customers, user groups and partners, as well as with other industry stakeholders, SAP offers a commitment to S/4 Hana until 2040 combined with longer support for SAP Business Suite 7. This will help customers unlock the potential for innovation so they can revolutionize business processes with optimal flexibility while protecting their existing investments.
“Customers making the commitment to S/4 Hana for their digital transformations need a partner that is equally committed to supporting innovation across their businesses and processes. Providing maintenance for S/4 until 2040 represents a commitment to SAP customers that should give them the confidence to plan for the future,” said Joshua Greenbaum, principal, Enterprise Applications Consulting. “These customers also need the flexibility to plan their transformations carefully and with a minimum of disruption to their ongoing business processes. The additional maintenance timeframe for SAP Business Suite 7 is an important recognition from SAP that the pace of change will vary from customer to customer and that supporting existing SAP Business Suite software processes in sync with customers’ business transformation is important for customer success.”
Extended maintenance for SAP Business Suite 7
SAP gives final clarity on maintenance for Business Suite 7. It will provide two more years of mainstream maintenance for core applications of SAP Business Suite 7. During this offboarding phase, SAP will continue to deliver the strong mainstream maintenance features that customers need. There will be no contractual change nor will any additional fees apply.
Following this phase, SAP will offer customers a choice of how they would like to continue with the maintenance for core applications of SAP Business Suite 7 from 2028 onwards:
- Customers needing support for their applications in longer conversion phases to S/4 Hana can leverage the proven extended maintenance offering. This comes with a premium of two percentage points on the existing maintenance basis for core applications of Business Suite 7 for all support offerings. It will be available for three additional years beginning at the start of 2028 and ending at the close of 2030.
- Customers who do not decide for the extended maintenance level of support by the end of 2027 but choose to carry on with their Business Suite 7 software systems will automatically be transferred to the customer-specific maintenance model. This includes problem solving for known issues at unchanged fees.