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Sap Concur Business Travel [shutterstock: 1670604079, Karynav]
[shutterstock: 1670604079, Karynav]
Human Resources Press Release

SAP Concur Research Reveals Top Concerns Among Business Travelers

Business travelers report feeling unsafe, with female and LGBTQ+ travelers regularly experiencing harassment, according to an SAP Concur survey.

SAP has announced the results of an SAP Concur survey revealing that more than three in four female business travelers have suffered harassment while traveling and more than one in two change their plans because of safety concerns.

The SAP Concur survey results identified concerns of personal safety while on the road and frustration that some companies seem to put self-interest ahead of employee needs.

SAP Concur Business Traveler Report

Of the SAP Concur Business Traveler Report respondents, 58 percent say they have changed their travel arrangements because they felt unsafe, while 52 percent of business travelers cite travel safety as the most valuable training their company could provide.

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Millennials are more sensitive to current events: In the last 12 months, 42 percent of business travelers in this age range have reduced travel to a location because of political unrest or health hazards, compared to 36 percent of Gen Xers and 23 percent of Baby Boomers.

Nearly one third of business travelers prioritize their own safety as the most important factor when taking a business trip, yet over half believe safety is not their companies’ top priority.

Female travelers report high levels of harassment

More than three in four female business travelers (77 percent) have experienced some sort of harassment or mistreatment while traveling. Women are asked if they’re traveling with their husband (42 percent), ignored by service workers (38 percent), or catcalled on the job (31 percent).

Nearly half of young female business travelers face discrimination. Forty-six percent of Gen Z women report having been asked if they were traveling with their husband compared to 31 percent of Boomers. At the same time, 41 percent of female Millennials have been ignored by service workers compared to 23 percent of Boomers.

LGBTQ+ travelers hide aspects of identity when traveling

The vast majority (95 percent) of LGBTQ+ travelers have hidden their sexual orientation while on a business trip, with the most common reasons being to protect their safety (57 percent).

Eighty-five percent have changed their travel arrangements out of concern for their safety, compared to just 53 percent of their non-LGBTQ+ colleagues.

Additional findings

  • Delays in getting reimbursed for expenses are affecting business travelers’ trust in their companies. 43 percent report they forfeited expenses in 2018, either because they did not think the expense was worth filing or because their employer never paid them the money owed. On average, in the past year business travelers forfeited $893 from expenses that weren’t reimbursed by their employers.
  • Employees are eager to embrace booking and expense reporting tools. More than half of respondents say this is the area of business travel that companies are most behind in adopting. In fact, business travelers who use traditional online booking tools (OBTs) say they offer better information (66 percent) and are more convenient (65 percent).

Source:
SAP Concur

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