In the report, Gartner analyzed 17 IT services vendors’ performance based on their completeness of vision and their ability to execute strategies that enable a modern digital workplace.
In 2022 the company merged its service portfolio with affiliate NTT’s international business outside of Japan, creating an IT powerhouse with 30 billion USD in revenue and a team of 190,000 professionals serving clients in more than 80 countries. The company believes the move will enhance its digital consulting, and unified communication capabilities in delivering outsourced digital workplace services. NTT Data empowers hybrid work models by providing the right mix of culture, operations, and technology. The company helps clients enable their employees to work from anywhere and from any device with seamless, secure collaboration. The company’s human centric design and digital experience management capabilities elevate digital employee experience and help clients win the talent war.
NTT Data has made investments in digital workplace services to elevate employee experience and productivity during a time when work is more dynamic and digital than ever before. The company has implemented strategies to empower employees to collaborate across devices, provide convenient on-demand support across channels, deliver consumer-like experience with self-service options, and enable the flexibility to use any device, anywhere, anytime. In addition, the company has enhanced workplace collaboration by delivering new offerings such as NTT’s Cloud Voice, which fills the gaps from Microsoft Teams and Cisco Webex for voice calls, and Operator Connect by NTT, which provides integrated calling and audio-conferencing using NTT’s voice backbone.