Leading Malaysian Communication Provider Automates Invoices with Esker
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Leading Malaysian Communication Provider Automates Invoices with Esker

Esker reports having completed a project with the leading communications service provider in Malaysia to automate its accounts payable process. Esker’s cloud-based accounts payable solution integrates with the company’s SAP system, helping to significantly reduce the amount of manual handling and invoice processing time. The implementation occured in face of signficant tax law changes.

Preparing for Malaysia’s Goods and Services Tax (GST) implementation and faced with limited invoice visibility, lost invoices, high document handling time and costs, and late approvals, the communications service provider was looking for a cloud-based solution to simplify its AP process and reduce paper usage.

It was important that the solution be customizable for its unique business requirements, particularly the company’s desire for mobile functionality. Esker was able to deliver a complete AP solution, including electronic archiving, and today automates the processing of over 10,000 monthly vendor invoices.

Mobile Capabilities & Solution Dashboards

As part of its initiative to bring greater efficiency to AP, the company is taking advantage of a number of innovative AP automation tools Esker offers. For example, Esker’s mobile invoice approval application Esker Anywhere, enables managers to approve requisitions, purchases and payments while they’re on the move.

This results in faster invoice processing and increased efficiency in the purchase-to-pay process.


The company is also leveraging Esker’s collaborative and customizable dashboards, which provide its users with instant access to essential data, allows key performance indicators to be followed easily and provides real-time visibility.

Thanks to a comprehensive view of daily tasks (e.g., invoices pending approval, invoices by status, number of invoices processed by full-time employees, etc.), the communications service provider can better reallocate workloads and manage internal resources.

Supplier Portal for Improved Collaboration

Esker’s self-service portal also brings new levels of cost savings and efficiency to the company’s AP department by reducing the number of daily invoice status inquiries — allowing staff to focus on more value-added tasks.

Additionally, with suppliers able to submit invoices directly and electronically within the portal, it is able to further reduce unnecessary paper handling and improve the timeliness of payments. Ultimately, supplier relations and collaboration are strengthened as the company increases its productivity.


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