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Humana Salesforce Healthcare [shutterstock: 582412642, janews]
[shutterstock: 582412642, janews]
Customer Relationship Management Press Release

Humana Selects Salesforce To Deliver Personalized Healthcare

Through a new multi-year agreement, Humana will capitalize on infrastructure and capabilities offered by Salesforce Health Cloud to create an integrated health experience for its members.

Salesforce announced a multi-year agreement with Humana to help deliver a more connected, personalized healthcare experience for its members. Humana is deploying Salesforce Health Cloud to help power its Enterprise Clinical Operating Model (ECOM), a new care management technology platform that will facilitate integrated care coordination between its members, care teams and provider communities.

Healthcare is delivered beyond doctors’ offices – people now receive healthcare via telemedicine, primary care clinics, and home health. Because of this, Humana is building a care coordination platform that its trusted multidisciplinary care team can access to stay aligned on its members’ needs to receive care and stay healthy.

This implementation with Salesforce and API-led connectivity using MuleSoft will provide Humana’s care teams with the ability to easily collaborate by offering a single, central view of each member’s complete clinical history and insight into social, environmental and lifestyle factors impacting that same member’s health.

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In addition, Humana and Salesforce will collaborate on the development of transformative healthcare solutions through a joint Healthcare Innovation Lab, based in Humana’s Boston studio_h, where the companies will co-create and co-innovate with the goal of solving today’s healthcare challenges.

Source:
Salesforce

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