Following more than a year of uncertainty and volatility, a recovery curve is anticipated for the air travel industry in 2022. In anticipation of this, Heathrow requires agile and economical solutions that can be delivered quickly and efficiently to ensure business continuity. Building on the breadth of work already undertaken as part of the existing partnership, Capgemini was able to deliver services that can be scaled as per the business requirement, offering flexibility and speed.
As the U.K.’s busiest airport, one of the key priorities was to provide services that help Heathrow deliver enhanced traveller and employee experiences. Drawing on a relationship spanning almost 12 years, Capgemini will provide flexible and efficient services to support thousands of Heathrow colleagues and their devices. This includes the provisioning of IT service management tooling, fully integrated with Heathrow’s processes, tools, and services.
This work compliments the continuous efforts of the solutions team at Heathrow, which focuses on meeting the airport’s ever-evolving needs via digital transformation, further automation and efficiencies, from complex airport operational systems to next-gen cloud technologies.