Rimini Street announced that FP Corporation (FPCO), the largest maker of plastic food containers and related packaging materials in Japan, has switched to Rimini Street Support for the company’s SAP ECC 6.0 applications. By switching to Rimini Street, FPCO reduced the cost of its annual software support fees by 50 percent and deferred a costly migration to S/4 Hana while the company evaluates options over time for its next-generation ERP platform. Under Rimini Street third-party support, FPCO can run its existing SAP applications for at least 15 years from the time that it switched support providers, with no required upgrades or migrations.
Established in 1962, FPCO focuses on utilizing technology to maintain its leadership position in the manufacturing and marketing of disposable food containers in Japan. In 2015, the company was recognized as a “Competitive IT Strategy Company” by the Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock Exchange for successfully implementing a supply chain infrastructure network across Japan, with supply chain management enterprise software at its core. The strategy was implemented to organically connect and advance FPCO’s development capabilities, purchasing power, manufacturing capacity, distribution, recycling and information networks to ultimately improve its customer service levels.
Why FP Corporation switched to Rimini Street
As part of this strategy, FPCO relies heavily on its stable and mature SAP platform, which has been highly customized with many add-ons to meet its unique operational and business needs. After SAP raised its annual maintenance fees, FPCO reassessed the value of SAP support fees and realized it could no longer justify the costs to remain supported by the vendor. FPCO then evaluated third-party support to optimize costs and maximize the ROI for its SAP environment.
Based on service experience of Rimini Street clients, FPCO’s due diligence and evaluation revealed Rimini Street’s business model to provide the partnership it required to support its mission-critical SAP system. As with all Rimini Street clients, FPCO is assigned a Primary Support Engineer (PSE), backed by a team of functional and technical engineers available 24/7/365, who have an average of 15 years’ experience in the client’s enterprise software applications. Clients also receive the company’s service level agreements (SLAs) with a guaranteed response time of 10 minutes for critical (P1) issues.