The 2019 ISG Provider Lens SAP Hana and Leonardo Ecosystem Partners report for the U.K. finds a marginal increase in SAP Hana adoption in the U.K., due to Brexit concerns. Smaller enterprises and those without legacy constraints are moving to cloud adoption of S/4 Hana. However, the move is “subtle,” the report said. This means that there “isn’t strong momentum to adopt Hana because of economic uncertainty.”
Many U.K. enterprises are looking to service providers to help them with migration strategies to adopt S/4 Hana; either through clean-slate installations (greenfield), updates from existing SAP installations (brownfield) or selective installations (bluefield).
“Despite the uncertainty over Brexit, analysts expect a slight growth in SAP adoption across the U.K.,” said Barry Matthews, partner and head of ISG UK. “Enterprises that already have an ECC solution or an SAP-based IT architecture, and those that are planning to implement S/4 Hana on a long-term basis, are the ones typically opting for smaller engagements. These engagements allow enterprises to address their short-term IT needs and make future plans. Additionally, they maintain the flexibility to manage the needs and contingencies arising from Brexit.”
Brexit means new potential business risks
Many SAP service providers in the U.K. are monitoring the economic impact of Brexit. They are also assessing potential risks from the transition out of the EU. In the meantime, providers are building industry-specific solutions and accelerators for S/4 Hana and SAP Leonardo, particularly for the manufacturing, retail, consumer packaged goods and utilities industries. These tools aim to help enterprise customers that seek implementation expertise and business agility. Customers are looking for these targeted solutions from providers to help them become intelligent enterprises and achieve faster time-to-market.
In addition, SAP service providers are beginning to use software bots in application maintenance services to respond to basic activities such as logging a ticket and reducing time to resolution. Bots are helping service providers reassign staff to higher value and more complex tasks, the report says.
SAP providers also are using artificial intelligence and machine learning to help provide transformation services, the report says. These automated tools and accelerators may apply to the entire development lifecycle or address parts of it.
The report also examines the SAP Leonardo market. It finds many enterprises slow to adopt the software and microservices package that enables customers to leverage technologies like the Internet of Things, machine learning, blockchain, analytics and big data. Many service providers are using SAP Leonardo to build proof-of-concept demonstrations to help address specific industry issues or empower enterprises with emerging technologies, the report says.