Tech Giants create new industry standard to protect business drives from failure. [shutterstock: 162675194, Sergey Nivens]

Tech Giants create new industry standard to protect business drives from failure. [shutterstock: 162675194, Sergey Nivens]

Tech Giants Collaborate On Zero Outage To Define New Industry Standard

Founding Members Brocade, Cisco, Dell EMC, Hitachi Data Systems (HDS), Juniper, NetApp, SAP, SUSE and T-Systems join forces to develop a common framework aimed at improving quality and reliability.

A group of technology companies announced that they have joined together to establish a Zero Outage industry standard to safeguard quality and reliability of IT infrastructure. The common goal of the group is to maximize availability and customer satisfaction by improving stability and security by defining an industry best practice based on a Zero Outage framework.
The association’s founding members are: Brocade, Cisco, Dell EMC, HDS, Juniper, NetApp, SAP, SUSE and T-Systems.

The digital world is increasingly dependent on IT. A technical defect, human error or untrained process execution can be a threat to everyday operations. Therefore manufacturers and service companies are growing a sense of urgency for an uninterruptible supply of their services. With the Zero Outage Industry Standard Association, major tech-companies want to start an industry-wide discussion and work out a common understanding of quality.

Service uptime is key in today’s Digital age. Expectations for reliable and round-the-clock access require companies to ensure availability through leading-edge business processes and mission-critical-enabled infrastructure. 

Michael JoresSUSE Regional Director Central Europe

In order to enable highly stable operations, companies need to be able to control the quality of platforms, people, processes and security throughout the whole supply chain. The Zero Outage Industry Standard association intends to specify consistent error response times, employee qualification levels and set security and platform requirements. This can help companies to minimize errors, increase availability, ensure security and operate cost-effectively.


(…) will be industry changing. Driving infrastructures that meet the zero outage standard will mean greater productivity as we move into the full digitization of data.

Jim TooleyVP Global Services & Support, Brocade

The association members all come from different fields of the IT industry. The aim is to work together as partners and develop an industry wide known and respected “Best Practice” approach to ensure a stable and secure IT environment. The framework will be published on

“For more than four decades now, SAP customers are relying on high availability of mission critical systems for their core business processes. Today they expect a 7×24 service availability that includes the Internet of Things, real-time and mobile use cases. With the Zero Outage Industry Standard Association we want to improve overall IT capabilities with Zero Outage as our ultimate goal.“

Bernd Leukert Member of the Executive Board, SAP SE, Products & Innovation

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