IT Operations Intelligence [shutterstock: 450245380, Rawpixel.com]

IT Operations Intelligence [shutterstock: 450245380, Rawpixel.com]

IT Operations Intelligence

IT Operations Intelligence helps to optimize the use of Hana on a sustainable basis. Gregor Stöckler, the CEO of Datavard, elaborates on this in the E3 interview.

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Datavard is pressing ahead with IT Operations Intelligence, offering a solution with that name, especially for Hana. What does this entail?

Gregor Stöckler: The objective is to gain or derive a body of intelligence from data on Hana usage. This information provides effective support in optimizing SAP operations and helps in the task of using Hana systems more cost-effectively.

What does that specifically mean?

Stöckler: Heads of IT or IT Operations Managers obtain precise facts about which SAP data and applications are used, and how – and indeed whether they are used at all. This is highly relevant for optimizing the infrastructure-costs. What people want with Hana is to speed-up important data to the maximum degree. There is a permanent growth of data that either needs or does not need to be stored. So: which data is important? Which is the right data?

The question arises as to the optimum data-storage location in cost-terms: on a Hana system, in an archiving system or in a nearline system?

Stöckler: That’s right, it’s certainly one of the most important application cases. What’s great about this technology is that it makes it possible to automate archiving and the switching of data-location. This intelligence can also be used for fully-automated regression tests, so as to simulate actual user-behaviour.

How does the implementation of IT Operations Analytics present itself?

Stöckler: Intelligent agents are deployed – they operate in the system, calling-off and gathering data. That material is activated and played into the SAP productive system, by means of a transportation assignment. That is where the intelligence used in test systems and development systems is then ultimately generated. Usually the agents involved are anonymized, aggregated and kept in a business intelligence (BI) system. The data is accessed via a front-end developed with Fiori. With our solution there is no need to install separate hardware and software.

Is there a cost-benefit analysis on IT Operations Intelligence?

Stöckler: We make reference-examples available for the various usage-cases and application-cases of IT Operations Intelligence. For instance, for a bank the solution enabled us to identify 140 reports which were called up around 500 times a day. In each instance the running time lasted approximately one minute or longer. Adding this up reveals a highly unproductive amount of working time – each day.

We were able to reduce this unproductive time drastically.   

Which SAP customer groups are you addressing with IT Operations Intelligence?   

Stöckler: We are primarily targeting it at SAP customers with a system consisting of two TB or more, with a more complex system landscape that involves more than one unit of a given SAP system.

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