With APIs built on Mulesoft Anypoint Platform, CityU is able to unify its various university systems to make it easier for students and staff to access information from one place, as well as deliver new and connected experiences faster.
Higher education institutions are facing increased competition, as many top internationally renowned universities aggressively recruit faculty and students from all over the world. CityU realized the importance of standing out as an innovative and smart institution to appeal to today’s digital native students.
“To compete with other universities, CityU sought to create new digital experiences that reflected the rapidly changing world for students, faculty and staff – using MuleSoft’s Anypoint Platform as the foundation for this effort,” said Adams Chan, director of computing services, CityU. “MuleSoft’s API-led approach allows us to connect our legacy systems and quickly integrate new technologies to create a unified campus experience. With MuleSoft, we’re able to establish a solid foundation of APIs that enable CityU to take on many smart campus initiatives.”
CityU redefines campus experience with Mulesoft
CityU has many systems to manage various spaces, ranging across classrooms, communal meeting rooms, specialized teaching venues, laboratories, and even the car park. To reserve a space, the campus community has to sign into several different systems.
While the problem was not severe in the past, space became a scarce resource as CityU made strategic developments in the fields of veterinary medicine, energy and environment, life science, and data science. Expanding campus areas would take time and be extremely costly due to CityU’s prime location in the heart of the city, so CityU had to look to centralizing space and integrating various booking systems as solutions.
From an IT perspective, these systems were developed at different times and tightly coupled with other enterprise systems, such as the class scheduling system, through point solutions. This led to siloes that posed significant challenges on master data management and incurred unnecessary time spent on developing data exchange mechanisms.
CityU’s vision was to push its systems into the future with modern touchpoints, using web, mobile, digital signage, and digital assistant via APIs. CityU turned to MuleSoft’s Anypoint Platform to help integrate its multiple systems and allow its project teams to access data securely.
Anypoint Platform also enabled CityU to easily publish more content, news, and events on its website and mobile app through APIs. As a result, the user experience and web stickiness have significantly improved, leading to a positive impact on the university’s branding.
Anypoint Platform also accelerated CityU’s Smart Campus initiatives by enabling integration with edge devices and IoT sensors. This connectivity has led to operational efficiencies in day-to-day processes, such as determining campus crowdedness, releasing and extending room reservations based on occupancy sensors, and collecting room usage reports without the need of personnel to physically check rooms.