A Bearingpoint survey indicates that only 41 percent of organizations have a Chief Data Officer, out of which only 19 percent have reached a high maturity level.
Tag - Customer Experience
Gartner research shows how customer service and support can improve self-service containment and reduce high-effort customer experiences.
Back in 2007, most mobile phones weren’t capacitive touchscreen devices. That year was the first time we all saw two of the first touchscreen smartphones - the...
IT service providers often complain about how little progress their customers are making on digital transformation projects - even though they themselves are...
Adobe will start bringing some of its advanced AI capabilities to brands in an accelerated fashion, with Technology Previews.
Too many cooks spoil the broth, and relationship management is history. Different SAP salespeople come and go. What remains is uncertainty.