Traditional markets are changing drastically. Only selling products is not enough anymore; service providers with innovative, highly flexible business models...
Tag - service
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions...
Big data, artificial intelligence, facial recognition technology and eye tracking have the power to completely transform retail as we know it. We are currently...
Thousands of SAP partner add-ons are powered by NetWeaver and certified by SAP. What will happen once NetWeaver 7.5 is no more?