For SAP, customer satisfaction is an essential part of their business model. After all, the very first SAP system was developed on customers’ hardware. Since then, many users’ ideas have found their way into SAP's ERP.
Tag - NPS
![SAP Cybernetics Christian Klein Planning Relaibility [shutterstock: 143977843, cdrin]](https://e3zine.com/wp-content/uploads/2020/06/SAP-cybernetics-Christian-Klein-planning-relaibility-shutterstock_143977843.jpg)
Not many know the term cybernetics, which is the science of communications and automatic control systems in both machines and living things. Cybernetics and...
![SAP Net Promoter Score Qualtrics [shutterstock: 703581226, Leremy]](https://e3zine.com/wp-content/uploads/2020/04/SAP-Net-promoter-Score-Qualtrics-shutterstock_703581226.jpg)
Hasso Plattner is the puppet master behind the curtain, deciding on the members of SAP’s executive board. Qualtrics failed to mitigate a negative Net Promoter...
![SAP customer satisfaction [shutterstock: 1222442806, metamorworks]](https://e3zine.com/wp-content/uploads/2020/02/SAP-customer-satisfaction-shutterstock_1222442806.jpg)
SAP’s management has been the source of distrust and dissatisfaction. The employees are now expected to answer for the low levels of customer satisfaction. SAP...
SAP has lost the trust and goodwill of its own community. If the new co-CEOs Jennifer Morgan and Christian Klein will be able to turn it around remains to be...
