More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
Category - Business
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions...
Big data, artificial intelligence, facial recognition technology and eye tracking have the power to completely transform retail as we know it. We are currently...
Even though the SAP Capital Market Day 2019 was under the motto 'Growth and Operational Excellence', the clear focus was the customer.
Not only EU regulations and national legislation, but also an increasing number of digitalization projects make e-invoicing indispensable around the globe...
