Every few years, a technological advancement comes along that pulls industries of all types into the next era. The wisest companies stay on the lookout for...
Category - Blog
SAP on prem has been resurrected after so many proclaimed it dead, and it’s mostly thanks to Christian Klein.
What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
SAP has lost the trust and goodwill of its own community. If the new co-CEOs Jennifer Morgan and Christian Klein will be able to turn it around remains to be...
