More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
Category - Blog
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
SAP has lost the trust and goodwill of its own community. If the new co-CEOs Jennifer Morgan and Christian Klein will be able to turn it around remains to be...
In theory, Qualtrics seems like the ideal addition to HCM. There is only one problem, however, and it was Christian Klein himself who brought it up.
Even though it won’t be easy, reaching the end of the road for the 2025 ERP/ECC 6.0 and Business Suite 7 deadline seems more likely than ever.
SAP has to consolidate the chaos of different Hana versions, numerous service packages and revisions - a nice task for 2020, maybe, if SAP is up for it.