What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...
Author - E-3 Magazine
Articles published through E-3 Magazine International. This includes press releases by our partners as well as articles and reports from the E-3 team of journalists.
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
At the beginning of 2019, SAP declared its love for hyperscalers with the program Embrace. But will it not only share its love with cloud providers, but also...
Molecular Health, a biomedicine company, uses analytics to provide comprehensive medical and therapeutic services. The company previously used a Suse Linux...
SAP’s new software generation certainly will be a value-adding component in any system environment. However, customers are still hesitant to follow through...