Agility is enabled by solutions like Software-Defined Storage (SDS), which gives on-premises deployments cloud-like flexibility. Read on to learn about the software-defined storage model, its features and benefits.
Tag - virtual
What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.