Billing has to become even more customer centric. This also includes managing payments for product and service portfolios and integrating partner settlements.
Tag - CRM
Digital technologies pave the way for more service orientation, new digital possibilities and business opportunities. To make the most of it, companies need...
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
SAP has lost the trust and goodwill of its own community. If the new co-CEOs Jennifer Morgan and Christian Klein will be able to turn it around remains to be...
Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions...
A digital twin is a duplicate of the real world and usually simulates a dynamic process. Our complex society and economy require - or rather demand - the use...