It’s time for SAP to start communicating better and keep in touch - also in 2021.
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What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be...
More and more companies are looking toward gamification as a means of recapturing the fun element and getting more out of their call centre agents.
The call centre industry is rapidly changing thanks to technological innovations, changes in employee working habits and expanding customer expectations (such...
Are we experiencing an unprecedented technological advance through artificial intelligence (AI)? There is a lot out there that suggests this! Still, it will...