The research project was run in conjunction with Derek Prior, former SAP Research Director at Gartner. It polled a live audience at UKISUG Connect, the UK and Ireland’s SAP user group conference.
The findings of the study showed an SAP community that is underinformed, underprepared and generally confused when it comes to S/4 Hana. For example, 87 percent of respondents did not have a clear blueprint for S/4 Hana. More than 60 percent weren’t sure what had changed with S/4 Hana; 50 percent were not confident that the UK SAP ecosystem could deliver suitable S/4 Hana skills.
With the support deadline of 2025 for SAP ERP/ECC 6.0 rapidly approaching, these findings will come as worrying news for SAP and their customers alike.
“The mass migration to S/4 Hana is something of a cliff edge. Most SAP customers we’ve spoken to struggle to articulate a strong business case for S/4. But with a lack of knowledge of what is actually different in S/4 – specifically what’s better – it’s little wonder most are struggling with their business case”, said Stuart Browne, Managing Director of Resulting.
The release of the report coincides with Resulting’s recent collaboration with ASUG – the Americas’ SAP users’ group. Together, Resulting and ASUG are taking their SAP Success Roadshow across North America in a series of ASUG Express events. It is titled “Center of Excellence: Achieving Success with SAP”.
“For two decades, we’ve been helping SAP customers build centers of excellence. Consequently, they become more capable in realising benefits from SAP”, says Browne. “The popularity of these ASUG events demonstrates that the shift to S/4 is bringing this topic into sharper focus than ever before. SAP customers are calling out for independent advice on how to get it right this time around.”