ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG), has expanded its partner ecosystem by forming a partnership with Cognigy, a provider of conversational AI software for the enterprise. Under the new partnership, ISG Automation will offer its clients the capabilities of the Cognigy.AI platform to automate customer and employee communications, while Cognigy clients will benefit from the strategy, design, and implementation services offered by ISG Automation.
Conversational AI is a set of technologies that automates communications using text- or speech-based virtual assistants to create personalized customer and employee experiences at scale. Founded in 2016, Cognigy is based in Germany, with offices in the U.S., the U.K., Australia, Japan, and South Korea. The company’s core solution is Cognigy.AI, a low-code conversational AI platform, available on premises or in the cloud, that allows enterprise users to automate customer and employee engagement through natural language processing, via any channel and in any language.
The Cognigy.AI platform gives end users the power to develop, deploy, and maintain conversational AI automations across a variety of channels, including messaging apps, speech-based virtual assistants, and chatbots. These automations support a range of enterprise functions, from customer service and IT help desk to operations, sales and marketing, and human resources.