The 2019 ISG Provider Lens SAP S/4 Hana Services Archetype Report finds enterprises across the globe taking a customized, business-needs approach to S/4 adoption, with most thoroughly evaluating their requirements before updating their ERPs.
S/4 can help enterprises “deal with increased complexity, highly customized applications and large databases,” said Jan Erik Aase, director and global leader of ISG Provider Lens Research. “The product helps customers simplify data and applications, and at the same time, offer a rich user experience.”
Still, many enterprises are reluctant to migrate to newer versions of SAP ERP tools, even as the company plans to sunset support for its ERP Central Component 6.0 by 2027, the report says. Service providers are maintaining and managing these legacy ERPs.
Those enterprises still not ready to migrate to newer versions may eventually need help from service providers to create an SAP roadmap, ISG says.
In addition to maintaining legacy installations and assisting with migration roadmaps, many service providers evaluated in the report offer industry-specific templates for SAP S/4, including for the manufacturing, retail, consumer packaged goods and utilities industries.
Enterprise customers, ISG says, are seeking these targeted tools to help them in their transformation journeys to become intelligence enterprises and to achieve faster time-to-market.
Key takeaways from the ISG report
The 2019 ISG Provider Lens Report examines four different types of clients, or archetypes, that are looking for SAP-related services. The report evaluates the capabilities of 17 providers to deliver services to the four archetypes:
- Transactional Users. These customers have SAP ERP Central Component or R/3 as an existing ERP solution and are seeking services to manage those applications. They are reluctant to move to a different ERP, primarily due to resistance to change, lack of investment, inability to manage complex SAP environments and lack of skillsets.
- Technical Transitioners. These customers intend to implement S/4 and have ERP/ECC 6.0 as their existing offering. They want to implement S/4 through Suites on Hana or brownfield conversions for both on-premises and cloud installations. They want to achieve stability in their business processes and IT application landscapes.
- Landscape Transformers. These companies want to realize the benefits of S/4 and are ready to invest in an integrated ERP system as soon as possible. Their leadership teams are prepared for an organizational process change and want to work toward a new ERP system to realize the benefits of responsive applications and a rich user interface.
- Digital Futurists. These customers seek digital transformation using S/4 and emerging technologies such as machine learning, artificial intelligence and blockchain. They intend to move from existing application architecture and leverage the power of emerging technologies to provide value to their customers.
Among the providers ISG evaluated, Capgemini, Cognizant and Infosys were named leaders across all four archetypes. Accenture, DXC Technology and Tech Mahindra were named leaders in three archetypes, while Atos, HCL, IBM, Mindtree and Wipro were named leaders in two. Deloitte and NTT Data were named leaders in one archetype.