New product developments of Deloitte’s Digital Bank asset are numerous. They include integrating Salesforce Einstein Analytics technology to unlock insights and increase conversion of new customer upsell opportunities; as well as a new Private Banking segment designed to enhance productivity and enable banks to engage more holistically with customers.
Built on the Salesforce Financial Services Cloud platform, Digital Bank is a pre-configured digital banking accelerator. It enables retail and also commercial banks to deliver customers banking solutions that are tailored to their individual needs. The offering comes integrated with a wide range of leading cloud vendors and fintechs, providing banks with an ecosystem of pre-integrated partner technologies.
“Customer expectations are transforming the way they interact with their financial institutions today. From mobile banking to data privacy, it’s important for banks to establish and maintain trust with customers and deliver tailored digital banking solutions so customers feel valued and understood,” said Kevin Walsh, partner, Deloitte. “Deloitte’s deep experience in banking and Salesforce’s technology offers our clients a differentiated solution in the market.”
Deloitte Digital Bank capabilities
Digital Bank’s capabilities and potential benefits include:
- Digitizes client interaction processes. Consequently, banks can onboard customers faster; simplify engagement for front line employees; and reduce manual tasks ultimately saving time for customers.
- Enables key banking processes. It therefore offers banks a one stop shop via API links and helps tailor solutions to customers; creating an efficient customer experience, potentially leading to new sales for banks.
- Connects with customers virtually anywhere, across any device. This simplifies digital banking for customers by enabling them to interact with their bank on the platform that suits them best.
The evolution of Digital Bank is an example of this type of industry-specific Deloitte Digital ASG technology asset. It develops new products built on the Salesforce platform to help organizations improve their engagement with customers and also day-to-day operations.
Cloud4M is a pre-configured, pre-integrated software designed to simplify the information technology decision making process. Furthermore, it creates the best customer experience and is another ASG solution for the manufacturing industry.
“Customer centricity is crucial to transforming the banking experience in the digital age,” said Leon Mangan, Salesforce. “It’s exciting to watch Deloitte innovate with its finance solution, taking personalization to a new level and consequently better serve customers in a simpler way.”