Plant growing in lightbulb [shutterstock: 326103452]

Plant growing in lightbulb [shutterstock: 326103452]

ERP support: A bigger budget for growth and innovation

For most companies, ERP provides the backbone for all their business activities. To enable continuous, productive work, the ERP components must be kept up to date, and errors and problems must be quickly and effectively resolved.

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Support: Unwavering loyalty [shutterstock: 436418167, anatoliy_gleb]

Support: Unwavering loyalty [shutterstock: 436418167, anatoliy_gleb]

Support: Unwavering loyalty

In the 2014 business year, SAP earned more than half their worldwide revenue from maintenance and support services. However, according to Forrester Research, the Walldorf company only gave one per cent of this back to their customers in the form of innovations to existing systems.

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Computer maintenance: Metallic wrench over a computer keyboard toned in blue [shutterstock: 233716384, Kamira]

Computer maintenance: Metallic wrench over a computer keyboard toned in blue [shutterstock: 233716384, Kamira]

Maintenance: Innovation and added value

Pressure to innovate in IT departments has never been greater than today. Megatrends such as cloud computing and mobility have created user expectations that must be fulfilled. If IT specialists do not want to get left behind, the necessary funds will have to be sourced from somewhere.

This article is part of a series! If you would like to continue reading the series, please use the navigation buttons in the middle of the screen on the left and right side.

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