When it comes to the digitalisation of a company, digital order processing is just as important as digital invoice processing. [shutterstock: 653469703, William Potter]
[shutterstock: 653469703, William Potter]
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Smart Digitalisation: Digital Order Processing

Besides the processing of invoices, smart digitalisation projects also focus on order processing, because such work needs to be handled quickly. Customer satisfaction is a key priority.

In many companies, a significant number of orders is now registered using EDI and can usually be stored directly in SAP systems. However, processing the remaining purchase orders, which are still received in paper form, by fax or by e-mail as a PDF, is still a time-consuming and costly process.

It is here that automation helps to improve efficiency and therefore delivers significant cost savings. For example, appropriate software solutions automatically recognize the customer, their purchase order number, material and quantities, and complete the corresponding fields in the processing screen.

Issues requiring clarification can be simply sent directly from the system as e-mail or can be processed using electronic workflows. Ultimately, the order is registered by SAP software directly from the system.

Simple implementation

The cost savings that can be achieved by automating order processing in this way are huge.

Hansgrohe, a global provider of sanitary installations, for example, saves half a million euros annually from the automated processing of around 280,000 fax and e-mail-based purchase orders. The financial gains to be made from optimization projects in customer service, sales and distribution also increase customer satisfaction. That’s because entry errors and therefore complaints can be avoided.

At Conrad, a provider of electronics, the error rate – which was already pretty low – has been cut in half since the company started automatically processing orders with tangro software.

For the customer service department, directly assigning the original purchase order with the order in SAP systems is of immense benefit. The documents can therefore be called up again at any time in an instant. Staff in sales, distribution and customer service can assist customers much faster when they require specific information about a purchase order or have questions.

Another benefit of automation is that logistics processes are initiated promptly so that deliveries can get to the customer faster. Ultimately, automated order processing can tremendously increase customer satisfaction.

Our principle of solidarity

Thanks to its great flexibility, tangro’s automation solution considers the various processes which companies have cultivated for order entry. Company-specific requirements are met through tangro’s own overlay technology without impacting the standard solutions from other customers negatively.

Enhancements are always implemented in the standard system and made available to all customers once quality inspections are complete. The tangro Inbound Suite has therefore achieved a phenomenal functional scope.

Source:
E-3 Magazine September 2018 (German)

About the author

Alexander Oberle, Tangro

Alexander Oberle is head of development for SAP products at tangro.

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