Understanding the industry-specific challenges of the customers is one of the key requirements in the ISG study. [shutterstock: 461317327, Jirsak]
Arvato Systems was named Leader in the Intelligent Operations – Midmarket segment by ISG, one of the leading market research and consulting companies in the information technology sector, in its recently published Digital Transformation Services & Solutions 2018 study.
According to ISG, the prerequisite for classification as a Leader is the provision of a highly attractive range of products and services as well as a strong market and competitive position.
The study finds that a key feature of the Intelligent Operations market segment is the combination of traditional operational excellence and technological sophistication with managed services expertise. This is associated with a deep understanding of the business demands and thus the industry-specific challenges of customers.
On the provider side, the interplay between IT trend topics (for example, data analytics, cloud computing, Internet of Things, mobile enterprise/business and cyber security) is also a prerequisite in this market segment.
To assess the providers, ISG used a comprehensive list of criteria, which includes aspects such as experience in the individual cloud data center design, assistance with the launch of cloud resources, cloud engineering/architecture skills, IT governance and security expertise, data analytics and/or big data experience, and partnerships with relevant cloud providers.
In specific terms, the study states that Arvato Systems provides service modules for all cloud environments, and its operational activities take place in dedicated, certified data centers in Germany. Partnerships with the major cloud providers AWS and Microsoft Azure and other ISPs expand the options and allow a multi-cloud architecture.
Arvato Systems provides comprehensive cloud services that can be implemented gradually, in parallel with ongoing operations. In addition, the industry expertise of Arvato Systems in segments such as commerce, media, energy and healthcare is highlighted, as is its range of SAP services.
Presence in healthcare
In addition to their recent recognition, Arvato was a first-time exhibitor at the annual conhIT, one of the most important tradeshows for professionals from the healthcare sector. Arvato and their project partners presented their ‘My Access Service’ full-service portfolio at their joint booth.
This configuration package includes all services and permitted components for access to the upcoming physical connection to the German telematics infrastructure: implementation of the software, provision of the connectors, support for users via a service center, and the corresponding logistics services.