Since the beginning of 2016, Realtech has implemented its new strategic Enterprise Service Management approach aimed at leading customers into the digital age and to a next-generation business. For this purpose, the product range and services are currently reframed.
The launch of the beta version is a milestone of the ESM road map.
Malte Sohns, Head of Product Management at Realtech, explained: “The idea of an Enterprise Service Management solution, that enables enterprises to merge their IT, business and technology and to digitize their business processes, emerged from the discussions that we have had with our customers in the last years about their aims and requirements.”
Sohns continues,”The results from these discussions, together with our sound ITSM and SAP expertise, were used as a basis for the development of Realtech .4. Also in the future, we will continue to align the ESM Suite with our customers’ requirements.”
Digitizing business processes step by step with Realtech .4
The free Enterprise Service Management software offers user and role management, a Configuration Management Database (CMDB), a Self Service Portal, Incident Management, a Knowledge Base, the “Service Asset & Configuration Management” module and the “Global Intelligent Connector” add-on that enables to process data from the CMDB in Microsoft Power BI.
It is also possible to integrate theGuard! data. The Realtech .4 ESM Suite is supported by an app for Android and iOS. Add-ons for Service Level Management, Change Management, Problem Management, and Service Portfolio & Catalogue Management will be launched in 2017.
Malte Sohns further explained: “Standardized and automated Enterprise Service Management processes that can be controlled predictively across departments, sites, companies, and industries allow to achieve lasting increases in performance, cost reductions, and competitive advantages.”
“One of the major advantages of our ESM software is that it enables CIOs to develop their enterprise step by step towards the digitization of business processes in order to ensure a consistent provision of services without discontinuity of media.”
He conludes,”Customers start off with the basic components of Realtech .4 to close the gaps in their IT Service Management. Then they complement the ESM Suite step by step with the extensions that are relevant for them.
For instance, Configuration Management complemented with the Mobile App enables to digitize and simplify inventory processes. Beta testers currently have the option to help design our ESM software with their suggestions.”