Discovering new ways in service & support. [Shutterstock: 520807201: turgaygundogdu]

Discovering new ways in service & support. [Shutterstock: 520807201: turgaygundogdu]

Special: Rimini Street – A different Approach to Support

Open standards and norms, transparent and virtual IT, and the open sour- ce phenomenon enable entirely new business, organisational and technical concepts. At the same time, agility and innovation are a must. No easy feat for the CIO and CFO. Particularly when it comes to saving money in support fees.

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Open standards and norms, transparent and virtual IT, and the open source phenomenon enable entirely new business, organisational and technical concepts. At the same time, agility and innovation are a must. No easy feat for the CIO and CFO.

Very often SAP was and is right. In this case there’s no doubt: the role and organisation of IT is changing! Monolithic black boxes are consigned to the past. A modern IT architecture for ERP, CRM, SCM, etc. cannot be based on a singular concept. R/3, ERP/ECC 6.0 and Business Suite 7 with and without Hana must have no single point of failure. The opposite is required: agility, transparency and innovation, along with flexible and holistic support in a 24×7 society.

Introducing Bimodal IT

Because many current challenges and tasks did not exist at the beginning of the R/3 age, innovation, service and support must now be organised differently. What’s more, there’s another way of doing things. SAP that brought about the process of transparency, hybrid models, the platform approach and the best-of- breed concepts to the community. Now it is up to the existing clients and SAP partners to boldly look ahead and systematically build on these impulses.

Gartner analysts call this bimodal IT. Other experts speak of hybrid solution concepts. The fact is that fulfilling the needs of SAP clients can no longer be achieved with one single tool,solution or organisation.

Abandoning outdated Concepts

There is, therefore, no choice for businesses but to courageously dive into a bimodal, hybrid business model for their own IT infrastructure – outdated concepts need to be abandoned to make room for agility and innovation. CRM can come from the cloud. The platform may include a database like Hana. The IoT may arise in collaboration with market partners. Service and support don’t need to be provided by the manufacturer. SAP has taken the initiative to question, evaluate and, where appropriate, reinvent every organisational, business and technical aspect.

There is, therefore, no choice for businesses but to courageously dive into a bimodal, hybrid business model for their own IT infrastructure.

Peter M. FärbingerEditor-in-Chief, E-3 Magazine

Specifically, it is the large budget items such as licences, infrastructure, service and support that need to be reviewed. Here, bimodal and hybrid concepts can produce the necessary budget funds for more agility and innovation.

Lowering Expenses

The high expenses for the annual maintenance fee are typical for SAP clients. With a bimodal service concept in collaboration with Rimini Street, the CFO and CIO can save relevant support fees. The digital transformation calls for most CFOs and CIOs to take courageous steps: building Industry 4.0, the IoT and a bimodal, hybrid SAP Business Suite with AnyDB or Hana is as important as relaunching the service concept.

Rimini Street is a successful partner to the SAP community and specialises in service, support and security.Many SAP clients have already taken the innovative and bold way of a bimodal and hybrid service concept for their own ERP landscape.

This E-3 special shows the opportunities and possibilities as well as specific solutions that will make it possible to develop proprietary SAP architecture with even more agility and transparency in the future, recommended by Gartner analysts.

SAP has encouraged and demonstrated it. Successful operation of SAP requires existing clients to make bold and innovative use of multiple sources and speeds – and that definitely involves service and support from Rimini Street!

Our Special is available as a PDF download at the bottom of the page on each of the Special’s articles. 

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