The Rimini Street support engineers aren’t the only experts in client requirements for enterprise software and SAP in particular. So are all team members at the company. An example for the DACH region.
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Jill Harrison, Alisa Streifler and Dirk Schüller witnessed how ERP systems were introduced, further developed by the manufacturer and refined by the client with proprietary developments and adjustments.
After this golden era, however, functional enhancements in the software portfolio became less frequent, were less relevant to the business or took longer than before. And today? Currently, the companies are faced with roadmaps on the manufacturer side that know only one direction: towards the cloud.
Here, however, technical advancements take priority over functional developments. Increasingly, companies and especially existing SAP clients in Germany, Austria and Switzerland, therefore, question the point of the high manufacturer fees that burden their IT budgets and leave hardly any room for investments in innovations.
Taking a fresh look
There came a point when Jill Harrison, head of Rimini Street Europe, also asked herself this question. Having founded the UK’s second SAP reseller in 1997, she continues to be excited about SAP solutions and their benefits for businesses.
By the same token, she has also recognised how important it can be for companies to take a fresh look at support so that their funds no longer flow primarily into IT operations, that is, maintaining the status quo, but are rather freed up for investments in the future. She has headed Rimini Street Europe since 2013 and, alongside her colleague Dirk Schüller, is focused on sales in the German-speaking regions.
Years of Experience
Dirk Schüller can also look back on many years of experience with SAP. He has worked for SAP system houses and consulting firms as well as SAP itself for around eight years. He is familiar with the concerns and requirements of existing SAP clients and is responsible for the acquisition of new clients in parts of Germany and German-speaking Switzerland.
He joined Rimini Street in mid-2015 – which he believes was exactly the right time. In view of the megatrends of the cloud and digitalisation, businesses can no longer blindly rely on the manufacturers’ strategies and need to develop their own digital agenda. In light of this, the in- dependent third-party maintenance provider Rimini Street is an essential component in these companies’ future IT strategies.
The third key member is Alisa Streifler. In her role as enterprise account manager, she supports the existing Rimini Street clients in the DACH market in all non-technical matters. She came to Rimini Street from Gartner in 2013 where she supported Oracle and SAP clients for 13 years.
Alisa Streifler is also intimately familiar with the enterprise software market. She works very closely with Jill Harrison and Dirk Schüller and is involved very early in the sales process. Furthermore, she ensures that the information and knowledge obtained in the initial client meetings is passed on to the Rimini Street organisation and the support engineers.